Incidents & Near-Miss Management
Immediate mobile capture, structured investigations, and complete CAPA workflows
Overview
Capture incidents and near-misses immediately from any location—even without connectivity. Rivkor's incident management system supports flexible categorization, ties investigations to root-cause libraries, lets you create and assign CAPAs from investigation findings, and tracks closure with complete audit trails. Built for buyers who demand structured investigations and traceability.
Capture Incidents Immediately, Even Offline
Field workers can report incidents and near-misses instantly from mobile devices
Photos, videos, and detailed descriptions captured offline and synced automatically
Support for four event types: Positive Observations, Hazards, Near Misses, and Incidents
No data loss—critical for time-sensitive reporting
Structured Investigations with Root-Cause Analysis and CAPA Tracking
Comprehensive investigation wizard with witness statement collection and digital signatures
Root cause analysis using 5 Whys methodology and causal factor identification
Create corrective actions directly from investigation findings, linked to the event record
Track completion status with verification workflows and effectiveness monitoring
Key Capabilities
Immediate Mobile Capture (Offline)
Field workers can report incidents and near-misses instantly from mobile devices, even without connectivity. Photos, videos, and detailed descriptions are captured offline and automatically synced when connection is restored. No data loss—critical for time-sensitive reporting.
Flexible Categorization
Support for four event types: Positive Observations, Hazards, Near Misses, and Incidents. Customizable categories and subcategories to match your organization's classification needs. Reclassification capability preserves audit trail when event severity changes.
Investigations Tied to Root-Cause Libraries
Comprehensive investigation wizard with witness statement collection and digital signatures. Root cause analysis using 5 Whys methodology and causal factor identification. Visual root-cause tree structures. Link investigations to organizational root-cause libraries for consistent analysis.
CAPA Assignment & Tracking
Create corrective and preventive actions (CAPA) directly from investigation findings, linked to the event record. Assign actions to responsible parties with due dates. Track completion status with verification workflows. Monitor effectiveness reviews to ensure actions prevent recurrence.
Closure Tracking
Complete workflow from initial report through investigation, corrective actions, and closure. Status tracking (Open, Under Investigation, Closed, Resolved) with visual indicators. Closure verification requires completed corrective actions and effectiveness confirmation.
Audit Trail & CAPA Dashboards
Complete audit trail for all safety events, investigations, and corrective actions. CAPA dashboards showing open actions, overdue items, and completion rates. Export-ready reports for compliance audits. Screenshots and documentation of audit trails available for verification.
Why Structured Investigations Matter
Buyers demand structured investigations and traceability. Without proper root-cause analysis and CAPA tracking, organizations repeat the same incidents. Rivkor provides:
Systematic root-cause identification prevents recurring incidents
CAPA tracking ensures corrective actions are completed and effective
Complete audit trails satisfy regulatory and insurance requirements
Investigation templates standardize analysis across your organization
Witness statement management captures critical information while fresh
Ready to improve your incident management?
Start your free trial and get mobile offline capture, structured investigations, and complete CAPA workflows.